GDPR

GENERAL DATA
PROTECTION REGULATION

Introduction

IT MANAGEMENT & MAINTENANCE knows the importance of your data and undertakes to protect them and to comply with the applicable legal regulations according to the General Regulation on Data Protection no. 679/2016 of the U.E., for the protection of individuals regarding the processing of personal data and the free movement of such data.

This privacy policy is adopted by IT MANAGEMENT & MAINTENANCE in the relations with the interested parties for the development of the commercial relations (users of the website https://itmm.ro/en, clients, potential clients, employees, former employees) and defines the way in which we collect, store and use personal data when you access and interact with our website: https://itmm.ro/en.
This policy applies to all devices used to access the website mentioned above. If you do not agree with the terms and conditions related to the use and protection of personal data (set forth in this document), please do not use the website https://itmm.ro/en.

This policy provides information on what kind of personal data is processed, the reason for the processing, how it is used and to whom it is distributed, the duration of data retention and the rights of data subjects. According to the requirements of the General Regulation on Data Protection no. 679/2016 of the U.E., for protection
individuals regarding the processing of character data
personally and the free circulation of these data, IT MANAGEMENT & MAINTENANCE safely manages the data that you provide in the context of visiting the website https://itmm.ro/en. The data collected will be used only for the purposes mentioned below.

Ensuring the security of your personal data is an important factor for IT MANAGEMENT & MAINTENANCE. We are committed to being transparent and open.

DATA PROTECTION OFFICER

<br>IT MANAGEMENT & MAINTENANCE has appointed a data protection officer who can be contacted for any questions and concerns regarding the processing of personal data at the following e-mail address: jenny@itmm.ro.

By checking the fact that you agree with the General Conditions and the Policy for the processing of personal data or, as the case may be, by continuing to use the website https://itmm.ro/en and our services after browsing this Policy, you agree with this Personal Data Processing Policy.

1. The purpose of collecting and processing your personal data

Data processing means any operation or set of operations performed on personal data or on personal data sets, with or without the use of automated means, such as collecting, recording, organizing, structuring, storing, adapting or modifying, extracting , consulting, using, disclosing by transmission, dissemination or making available in any other way, alignment or combination, restriction, deletion or destruction;

IT MANAGEMENT & MAINTENANCE collects and processes personal data for the following purposes:

A. Improving activities and supporting the process of providing IT services by IT MANAGEMENT & MAINTENANCE

B. Commercial activities of sales of services through the realization, administration and development of sales of services on the website https://itmm.ro/en but also based on the conclusion and execution of a contract in accordance with art. 6 para. (1) lit. b) of the General Data Protection Regulation.

C. After-sales activities, customer relations services, informing users and clients regarding the evaluation of the services offered by IT MANAGEMENT & MAINTENANCE, improving the quality of services within the IT Consulting service.

D. Marketing, advertising and publicity as well as other activities to promote IT services provided by IT MANAGEMENT & MAINTENANCE (conducting promotional campaigns, sending newsletters), activities to track sales of services and consumer behavior.

For the purposes mentioned above, we will collect and use information such as: name, surname, e-mail address, telephone number, but only if you express your express consent in this regard, in accordance with art. 6 para. (1) letter a) of the General Data Protection Regulation.

E. Analysis of the consumer profile for the improvement of the services offered by IT MANAGEMENT & MAINTENANCE. We may analyze personal data provided by you (name, surname, e-mail address, telephone number, preferences / behavior) with other data from other sources such as cookies, but only if you express your consent in this sense in accordance with art. 6 para. (1) letter a) of the General Data Protection Regulation.

F. The possibility to communicate with you in order to give information regarding our services in order to conclude and execute a contract; to inform you of any changes to this Privacy Policy; to process requests received online, including for formulating responses to requests; for resolving complaints and grievances, if there is any. The data we will process and use for this purpose are: name, surname, telephone number, e-mail address. If you refuse to provide us with the data mentioned above, the transmission of information related to the services provided by IT MANAGEMENT & MAINTENANCE will be impossible.

G. Fulfilling the legal obligations, when the public authorities request certain information from us. In this sense, we will process information such as: name, surname, telephone number, e-mail address, in order to respond to such requests, in accordance with art. 6 para (1), lit. c) of the General Data Protection Regulation. Failure to comply with legal obligations by IT MANAGEMENT & MAINTENANCE may lead to sanctions against our company.

2. Type of personal data processed

To achieve the purposes mentioned above, IT MANAGEMENT & MAINTENANCE processes the following types of data:

  • name surname
  • phone number, email address
  • address (company headquarters or working points) – for sales or replacement of services
  • other information resulting from the use of Cookies applications. For more details, please consult the Cookie Use Policy on the website https://itmm.ro/en.

When you contact us by phone, we record the phone number and any other information you provide us during the conversation with us. Phone calls are not recorded.

Everyone has the right to object to the processing of personal data. This right does not apply, however, for compulsory processing, provided by law (processing requested by the fiscal, financial, police, justice or social security services).

3. Whom we may disclose your personal data:

In order to achieve one or more of the above purposes, IT MANAGEMENT & MAINTENANCE may disclose your personal data to the following third parties:

  • contractual partners of IT MANAGEMENT & MAINTENANCE (partnership relations with IT MANAGEMENT & MAINTENANCE, for example courier companies). This is done only on the basis of a confidentiality agreement from them, which guarantees that personal data are managed securely and that the provision of this personal information is made in accordance with applicable law).
  • marketing tool providers or other services
  • public authorities (Prosecutor’s Office, Police, courts and other competent state bodies), based on and within the limits of legal provisions and following expressly formulated requests. We will inform you when we are asked to provide your personal data in this way, unless we are prohibited by law.
  • you as the data subject in the context of exercising the right of access, Article 15 of the General Data Protection Regulation.

We mention that the data registered by IT MANAGEMENT & MAINTENANCE are not sold to third parties.

4. What are the rights of the persons concerned

By reading this Privacy Policy, you acknowledge that your rights under the General Data Protection Regulation are guaranteed:

  1. The right to be informed about the processing of your personal data, Articles 13 and 14 of the General Data Protection Regulation;
  2. The right of access to your personal data, or to certain information about them, Article 15 of the General Data Protection Regulation; You can also request a copy of the personal data processed.
  3. The right to rectify your personal data Article 16 of the General Data Protection Regulation; If there is data about you that is incorrect or incomplete, please inform us by phone or e-mail.
  4. The right to delete (“right to be forgotten”) of personal data, Article 17 of the General Data Protection Regulation; In regulated situations by law and especially if you withdraw your consent, you can request the deletion of data.
  5. The right to obtain a restriction on the processing of your data, Article 18 of the General Data Protection Regulation;
  6. The right to withdraw the consent you have previously given. This guarantees that you can withdraw your consent, at any time, with the mention that the processing of your data prior to the moment of withdrawal of consent remains valid.
  7. The right to data portability, Article 20 of the General Data Protection Regulation; At your request you can receive the data you have provided in a structured format or you can request their transmission to another operator of your choice.
  8. The right to oppose the processing of personal data concerning you, including for direct marketing purposes, this right may be exercised at any time, free of charge and without justification, Article 21 of the General Data Protection Regulation;
  9. The right not to be subject to an individual decision of an automatic nature, including the profiling of Article 22 of the General Data Protection Regulation;
  10. The right to submit a complaint to the NASPDP (National Authority for the Supervision of Personal Data Processing), Article 77 of the General Data Protection Regulation;
  11. The right to go to court in case of violations of the relevant legislation, articles 78 – 79 of the General Data Protection Regulation;

You can exercise these rights at any time in the following ways:

  • sending a request by e-mail to IT MANAGEMENT & MAINTENANCE at the e-mail address: office@itmm.ro
  • submission of a dated and signed application to the following postal address: 60, Colentina Sos., Bl. 103, Sc. A, Et. 7, Ap. 29, sector 2, Bucharest
  • by phone: +40 783 016 964
  • sending an e-mail request to the data protection officer at the e-mail address: jenny@itmm.ro

You can oppose any time and without justification, for processing your personal data for direct marketing purposes, by sending to IT MANAGEMENT & MAINTENANCE the written request, dated and signed, by accessing the contact form or by mail to:60, Colentina Sos., Bl.. 103, Sc. A, Et. 7, Ap. 29, sector 2, Bucharest.

Your request will be submitted to the responsible department of IT MANAGEMENT & MAINTENANCE; You may receive a message confirming the receipt and removal of your request, as well as any other necessary information, if applicable.

5. Security measures

IT MANAGEMENT & MAINTENANCE will take all technical and organizational measures necessary to protect personal data against the possibility of loss, theft, misuse, unauthorized access, unauthorized disclosure, alteration or destruction. In this sense we will use various security programs but also limiting access to personal data.

In addition, we will periodically update and test the security of the technologies we use. We will also train our staff on the importance of confidentiality and the protection of your personal data.

IT MANAGEMENT & MAINTENANCE assumes no responsibility for the erroneous registration of personal data caused by the data indexing program.

We mention that no information security program is infallible.

6. Retention of personal data period

Your personal data will be stored by IT MANAGEMENT & MAINTENANCE as follows:

Personal data will be stored for the time necessary to manage your account, until you choose to delete it.

Marketing, advertising and publicity

  • Personal data will be stored until the moment you withdraw your consent, but not more than 5 years from the date you provided them.

Consumer profile analysis

  • Personal data will be stored until the moment you withdraw your consent, but not more than 5 years from the date you provided them.

Communication

  • Personal data will be stored throughout the existence of the user account, until the moment of its deletion by you.

Fulfillment of a legal obligation

  • Personal data will be stored for the entire period mentioned in the legal obligations established in the task of IT MANAGEMENT & MAINTENANCE.

We mention that IT MANAGEMENT & MAINTENANCE will delete or anonymize all personal data in the following situations:

  • you have withdrawn your consent
  • the maximum storage period of 5 years mentioned above has expired
  • the data are no longer necessary for the fulfillment of any of the purposes listed above.

7. Special mentions regarding minors

All processing activities set forth in this privacy policy apply only to persons who are at least 16 years of age. IT MANAGEMENT & MAINTENANCE does not follow through its activities the processing of personal data of minors.

In exceptional situations, in any collection or processing of personal data of minors, we ensure that this is done in accordance with the requirements of the General Data Protection Regulation, Article 8.

Minors who have reached the age of 14 are not allowed to request services or any type of communication on the website https://itmm.ro/en.

We specify that any person who provides us with personal data through our website, guarantees that it is major and has capacity full of exercise.

8. Modification of the privacy policy

We reserve the right to change and / or complete this privacy policy at any time, for any reason, without prior notice, other than the publication of the privacy policy as amended and / or supplemented on our website.

In order to be always informed about the changes that may occur, please use https://itmm.ro/en each time you use the website check this Personal Data Processing Policy.

CONTACT

For more details or questions related to this privacy policy, do not hesitate to contact us:

E-mail: office@itmm.ro

Phone: +40 783 016 964

Post office: 60, Colentina Sos., Bl. 103, sc. A, Et. 7, Ap. 29, sector 2, Bucharest.

IT Management is your reliable partner!
Let's work together in a successful partnership

Mobile: 0730.178.723

Phone: 021.655.47.94

E-mail: office@itmm.ro